A week ago, BBC news informed the world of a shocking case where some employees of the Symantec call center sold names, addresses, and valid credit card details belonging to people in the UK to BBC reporters posing as buyers.
Reporters from BBC conducted a sting operation, wherein they posed as fraudsters and bought personal details of three UK residents from a man in Delhi.
Symantec then said that the credit card information relating to three of its customers may have leaked from its call center contractor in India. However, the head of the call center - e4e's Indian subsidiary - denied that there have been any data thefts. However, media reports said that after the news was broken, e4e, the call center in question, conducted an internal check and informed the concerned cyber-crime officials about the details.
The BBC report said "Nearly all of the names, addresses, and post codes sold to the BBC team were valid. But most of the numbers attached to them were invalid - often out by a single digit."
The BBC team then contacted the owners of these cards and warned them that their details were now being bought and sold in India.
The outsourcing sector in India is going through a rough patch, like other industries, due to global recession. Incidents like these will only add up to their difficulties
